MGMT 250 - Organizational Behavior

3 Credit: (3 lecture, 0 lab, 0 clinical) 3 Contact Hours: [Reading Level 3  and Writing Level 3 ]

1. Explain the human relations movement.
2. Describe the concept of total quality management.
3. Define the contingency approach to management.
4. Explain social capital.

Goal 2:  Explain the importance ethical behavior within an organization.

1. Define ethics.
2. Identify internal organizational influences.
3. Identify external organizational influences.
4. Explain neutralizing / enhancing factors.
5. Demonstrate a decision tree for ethical decisions.
6. Differentiate between morals and ethics.

Goal 3:  Explain the importance of understanding an organizations unique culture.

1. Define organizational culture.
2. Identify the layers of organizational culture.
3. Explain the four functions of organizational culture.
4. Identify different types of organizational culture.

Goal 4:  Identify reasons that organizations behave differently in different countries.

1. Define ethnocentrism.
2. Describe Geert Hofstede’s cultural dimensions.
3. Differentiate between high context and low context cultures.
4. Explain the GLOBE Project.

Goal 5:  Examine current issues in managing diverse groups of people.

1. Define diversity.
2. Critique affirmative action.
3. Explain the glass ceiling.
4. Identify barriers and challenges to managing diversity.

Goal 6:  Compare theories of employee motivation.

1. Define motivation.
2. Define intrinsic motivation.
3. Define extrinsic motivation.
4. Explain Adam’s Equity Theory of Motivation.
5. Explain Maslow’s Hierarchy of Needs.
6. Describe Vroom’s Extectancy Theory.

Goal 7:  Summarize the importance of setting goals for individuals within an organization.

1. Explain the importance of goal setting.
2. Describe how goal setting improves motivation.
3. Implement the goal setting process.

Goal 8:  Compare methods of effective decision making.

1. Explain the rational model of decision making.
2. Explain Simon’s Normative Model of Decision Making.
3. Explain knowledge management.
4. Identify the general decision making styles.
5. Define escalation of commitment.
6. Define group decision making.

Goal 9:  Explain the importance of effective communication within an organization.

1. Define communication.
2. Diagram the communication model.
3. Describe nonverbal communication.
4. Compare the grapevine and the rumor mill.
5. Identify barriers to communication.
6. Discuss communication in the information age.

Goal 10:  Analyze the importance of leadership within an organization.

1. Define leadership.
2. Discuss the trait theory of leadership.
3. Explain the behavioral styles theory of leadership.
4. Compare the situational theories of leadership.
5. Explain the full-range theory of leadership.

Goal 11:  Compare methods for implementing change within an organization.

1. Identify the forces of change.
2. Explain the models of planned change.
3. Discuss overcoming resistance to change.