CMIS 270 - Office Administration

4 Credit: (2 lecture, 2 lab, 0 clinical) 4 Contact Hours: [CMIS 115 , CMIS 124 , and CMIS 190 ]

This course emphasizes advanced-level office administration concepts needed in business and industry. Communications, information systems, presentation software, administrative support, human relations, time management, ethics, telecommunications, and professional development are stressed.
Semesters Offered: spring semesters

Course Goals/ Objectives/ Competencies:
Goal 1: Apply the role and responsibilities of administrative professionals in business organizations.

Employ office technology to effectively complete business-related tasks.
Develop excellent customer service skills.
Manage domestic and international travel arrangements.
Facilitate meetings and conferences.
Utilize workplace collaboration tools.

Goal 2: Develop effective verbal and nonverbal communication processes.

Produce individual and group verbal presentations using presentation software.
Model characteristics of a successful team member.

Goal 3: Conduct a job search.

Compose effective cover letters.
Design a suitable resume.
Examine interview skills.

Goal 4: Exhibit leadership and effective leadership characteristics.

Demonstrate traits of an ethical employee.
Execute time and stress management techniques.

Goal 5: Detect basic IT troubleshooting in an office environment.

Connect a printer.
Use a webcam.
Troubleshoot basic computer configuration problems.

Goal 6: Explain the importance of record privacy in various workplace settings.

Understand HIPAA and how it applies to medical records.
Explore FERPA and how it applies to education.