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Montcalm Community College    
  Feb 20, 2018
Catalog 2014 - 2015 [ARCHIVED CATALOG]

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BUSN 151 - Customer Relations

1 credit (1 lecture, 0 lab) 1 contact hours
This course explores the ways and means of making good first impressions, maintaining satisfaction, communicating effectively, handling complaints and avoiding mistakes which offend customers and emphasizes face-to-face and telephone contacts.
OFFERED: fall and spring semesters

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