AHEA 114 - Medical Administrative Procedures

3 Credit (2 lecture, 1 lab, 0 clinical) 3 Contact Hours [AHEA 215 and CMIS 101 ]

This course covers the theory and skills in the administrative duties and other office management tasks performed in a medical office clinic setting. It includes clerical, bookkeeping, accounting, and operational procedures.
OFFERED: fall and spring semesters

Course Goals; Objectives; Competencies

Explain Anatomy & Physiology
I.P.3	Perform patient screening u sing established protocols

Explain Concepts of Effective Communication
V.C.7	Recognize elements of fundamental writing skills
V.C.8	Discuss applications of electronic technology in professional communication
V.C.16	Differentiate between subjective and objective information
V.P.4	Coach patients regarding:
	a.	office policies
V.P.6	Demonstrate professional telephone techniques
V.P.7	Document telephone messages accurately
V.P.8	Compose professional correspondence utilizing electronic technology

Explain Administrative Functions
VI.C.1	Identify different types of appointment scheduling methods
VI.C.2	Identify advantages and disadvantages of the following appointment systems
	a.	manual
	b.	electronic
VI.C.3	Identify critical information required for scheduling patient procedures
VI.C.4	Define types of information contained in the patient’s medical record
VI.C.5	Identify methods of organizing the patient’s medical record based on:
	a.	problem-oriented medical record (POMR)
	b.	source-oriented medical record (SOMR)
VI.C.6	Identify equipment and supplies needed for medical records in order to:
	a.	create
	b.	maintain
	c.	store
VI.C.7	Describe filing indexing rules
VI.C.8	Differentiate between electronic medical records (EMR) and a practice management system
VI.C.9	Explain the purpose of routine maintenance of administrative and clinical equipment
VI.C.10	List steps involved in completing an inventory
VI.C.11	Explain the importance of data back-up
VI.C.12	Explain meaningful use as it applies to EMR
VI.P.1	Management appointment schedule using established priorities
VI.P.2	Schedule a patient procedure
VI.P.3	Create a patient’s medical record
VI.P.4	Organize a patient’s medical record
VI.P.5	File patient medical records
VI.P.6	Utilize an EMR
VI.P.7	Input patient data utilizing a practice management system
VI.P.8	Perform routine maintenance of administrative or clinical equipment
VI.P.9	Perform an inventory with documentation
VI.A.1	Display sensitivity when managing appointments

Explain Basic Practice Finances
VII.C.1	Define the following bookkeeping terms:
	a.	charges
	b.	payments
	c.	accounts receivable
	d.	accounts payable
	e.	adjustments
VII.C.2	Describe banking procedures as related to the ambulatory care setting
VII.C.3	Identify precautions for accepting the following types of payments:
	a.	cash
	b.	check
	c.	credit card
	d.	debit card
VII.C.4	Describe types of adjustments made to patient accounts including:
	a.	non-sufficient funds (NSF) check
	b.	collection agency transaction
	c.	credit balance
	d.	third party
VII.C.5	Identify types of information contained in the patient’s billing record
VII.C.6	Explain patient financial obligations for services rendered
VII.P.1	Perform accounts receivable procedures to patient accounts including posting:
	a.	charges
	b.	payments
	c.	adjustments
VII.P.2	Prepare a bank deposit
VII.P.3	Obtain accurate patient billing information
VII.P.4	Inform a patient of financial obligations for services rendered
VII.A.1	Demonstrate professionalism when discussing patient’s billing record
VII.A.2	Display sensitivity when requesting payment for services rendered

Explain Legal Implications
X.C.9	List and discuss legal and illegal applicant interview questions
X.P.2	Apply HIPAA rules in regard to:
	a.	privacy
	b.	release of information
X.A.2	Protect the integrity of the medical record

Explain Protective Practices
XII.C.7	Identify principles of:
	a.	body mechanics
	b.	ergonomics

Taken from the 2015 Standards and Guidelines for the Accreditation of Educational Programs in Medical Assisting