CSTC 172 - Computer Maintenance II

3 Credit (2 lecture, 2 lab) 4 Contact Hours [CSTC 171 ]

This is the second of two courses designed to provide students with computer repair skills. Topics include installation and configuration of disk drives, system memory, video cards, sound cards and operating systems. Resolving hardware and software conflict, and an introduction to networking are also covered. Lab time emphasizes a “hands-on” use of computers and problem-solving.
OFFERED: fall semesters

Course Goals; Objectives; Competencies
Goal 1: Install personal computer hardware.

Optimize hardware operations.
Upgrade hardware/drivers.
Use diagnostic tools.
Interpret device specifications and manuals.

Goal 2: Perform preventive maintenance on laptop and portable computers.

Goal 3: Perform preventive maintenance on operating systems.

Resolve common operational problems.
Select diagnostic utilities.
Implement system recovery methods.

Goal 4: Troubleshoot printing problems.

Perform preventive printer maintenance.
Repair printer driver problems.
Follow safety guidelines.

Goal 5: Troubleshoot networking problems.

Repair connectivity issues.
Optimize network settings.
Use diagnostic utilities.

Goal 6: Configure computer security.

Set file permissions.
Remove virus infections.
Resolve network security issues.

Goal 7: Demonstrate customer relations.

Demonstrate helpdesk techniques.
Demonstrate respect for customer’s property.
Demonstrate good communication techniques.
Document repairs.