2023-2024 Catalog 
    
    Jul 13, 2024  
2023-2024 Catalog [ARCHIVED CATALOG]

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CMIS 270 - Office Administration

4 Credit: (2 lecture, 2 lab, 0 clinical) 4 Contact Hours: [CMIS 115 , CMIS 124 , and CMIS 190 ]


This course emphasizes advanced-level office administration concepts needed in business and industry. Communications, information systems, presentation software, administrative support, human relations, time management, ethics, telecommunications, and professional development are stressed.
OFFERED: spring semesters

Course Goals/ Objectives/ Competencies:
Goal 1:  Apply the role and responsibilities of administrative professionals in business organizations.

  1. Employ office technology to effectively complete business-related tasks.
  2. Develop excellent customer service skills.
  3. Manage domestic and international travel arrangements.
  4. Facilitate meetings and conferences.
  5. Utilize workplace collaboration tools.

Goal 2:  Develop effective verbal and nonverbal communication processes.

  1. Produce individual and group verbal presentations using presentation software.
  2. Model characteristics of a successful team member.

Goal 3:  Conduct a job search.

  1. Compose effective cover letters.
  2. Design a suitable resume.
  3. Examine interview skills.

Goal 4:  Exhibit leadership and effective leadership characteristics.

  1. Demonstrate traits of an ethical employee.
  2. Execute time and stress management techniques.

Goal 5:  Detect basic IT troubleshooting in an office environment.

  1. Connect a printer.
  2. Use a webcam.
  3. Troubleshoot basic computer configuration problems.



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