CSTC 172 - Computer Maintenance II

3 Credit: (2 lecture, 2 lab, 0 clinical) 4 Contact Hours: [CSTC 171 ]

This is the second of two courses designed to provide students with computer repair skills. Topics include installation and configuration of disk drives, system memory, video cards, sound cards and operating systems. Resolving hardware and software conflict, and an introduction to networking are also covered. Lab time emphasizes a “hands-on” use of computers and problem-solving.
OFFERED: fall semesters

Course Goals/ Objectives/ Competencies:
Goal 1: Install personal computer hardware.

Select PC hardware including power supplies, motherboards, CPUs, memory, video, audio and peripheral devices.
Install PC hardware including power supplies, motherboards, CPUs, memory, video, audio and peripheral devices.
Configure PC hardware including power supplies, motherboards, CPUs, memory, video, audio and peripheral devices.

Goal 2: Perform preventive maintenance on laptop and portable computers.

Install and configure laptop hardware and components.
Compare and contrast the components within the display of a laptop.
Compare and contrast laptop features.

Goal 3: Perform preventive maintenance on operating systems.

Manage file systems.
Manage storage integrity.

Goal 4: Troubleshoot printing problems.

Given a scenario, perform printer maintenance.
Troubleshoot communications errors.
Troubleshoot imaging errors.

Goal 5: Troubleshoot networking problems.

Select, install and configure networking devices.
Troubleshoot errors in network communications hardware errors.
Troubleshoot errors in network communications logical errors.

Goal 6: Configure computer security.

Establish appropriate password security.
Manage access to file structures.

Goal 7: Demonstrate customer relations

Given a scenario, demonstrate proper communication and professionalism.
Develop guidelines for responsiveness to customer IT needs.