AHEA 109 - Foundations of Medical Assisting

2 Credit: (2 lecture, 0 lab, 0 clinical) 2 Contact Hours: [Background Check and Immunizations Required][Pre- or co-requisite: AHEA 215 , CMIS 101 , and (AHEA 116 or BIOL 105 )]

In this course students will learn about the role of the medical assistant in a variety of healthcare settings and about the history of medicine, medical practice systems and ethical and legal concepts. They also learn therapeutic communication skills, risk management procedures, emergency preparedness and basic principles and applications of psychology for the medical assisting profession.
OFFERED: fall semesters

Course Goals/ Objectives/ Competencies:

Apply Infection Control
III.P.1	Participate in blood borne pathogen training

Explain Concepts of Effective Communication
V.C.1	Identify styles and types of verbal communication
V.C.2	Identify types of nonverbal communication
V.C.3	Recognize barriers to communication
V.C.4	Identify techniques for overcoming communication barriers
V.C.5	Recognize the elements of oral communication using a sender-receiver process
V.C.6	Define coaching a patient as it relates to:
	d.	community resources
V.C.11	Define the principles of self-boundaries
V.C.12	Define patient navigator
V.C.13	Describe the role of the medical assistant as a patient navigator
V.C.14	Relate the following behaviors to professional communication:
	a.	assertive
	b.	aggressive
	c.	passive
V.C.15	Differentiate between adaptive and non-adaptive coping mechanisms
V.C.17	Discuss the theories of:
	a.	Maslow
	b.	Erikson
	c.	Kubler-Ross
V.C.18	Discuss examples of diversity:
	a.	cultural
	b.	social
	c.	ethnic
V.P.2	Respond to nonverbal communication
V.P.9	Develop a current list of community resources related to patients’ healthcare needs
V.A.2	Demonstrate the principles of self-boundaries
V.A.3	Demonstrate respect for individual diversity including:
	a.	gender
	b.	race
	c.	religion
	d.	age
	e.	economic status
	f.	appearance

Explain Legal Implications
X.C.1	Differentiate between scope of practice and standards of care for medical assistants
X.C.2	Compare and contrast provider and medical assistant roles in terms of standard of care
X.C.3	Describe components of the Health Insurance Portability & Accountability Act (HIPAA)
X.C.4	Summarize the Patient Bill of Rights
X.C.5	Discuss licensure and certification as they apply to healthcare providers
X.C.6	Compare criminal and civil law as they apply to the practicing medical assistant
X.C.7	Define:
	a.	negligence
	b.	malpractice
	c.	statute of limitations
	d.	Good Samaritan Act(s)
	e.	Uniform Anatomical Gift Act
	f.	living will/advanced directives
	g.	medical durable power of attorney
	h.	Patient Self Determination Act (PSDA)
	i.	risk management
X.C.8	Describe the following types of insurance:
	a.	liability
	b.	professional (malpractice)
	c.	personal injury
X.C.10	Identify:
	a.	Health Information Technology for Economic and Clinical Health (HITECH) Act
	b.	Genetic Information Nondiscrimination Act of 2008 (GINA)
	c.	Americans with Disabilities Act Amendments Act (ADAAA)
X.C.11	Describe the process in compliance reporting:
	a.	unsafe activities
	b.	errors in patient care
	c.	conflicts of interest
	d.	incident reports
X.C.12	Describe compliance with public health statutes:
	a.	communicable diseases
	b.	abuse, neglect, and exploitation
	c.	wounds of violence
X.C.13	Define the following medical legal terms:
	a.	informed consent
	b.	implied consent
	c.	expressed consent
	d.	patient incompetence
	e.	emancipated minor
	f.	mature minor
	g.	subpoena duces tecum
	h.	respondent superior
	i.	res ipsa loquitor
	j.	locum tenens
	k.	defendant-plaintiff
	l.	deposition
	m.	arbitration-mediation
	n.	Good Samaritan laws
X.P.1	Locate a state’s legal scope of practice for medical assistants
X.P.4	Apply the Patient’s Bill of Rights as it relates to:
	a.	choice of treatment
	b.	consent for treatment
	c.	refusal of treatment
X.P.5	Perform compliance reporting based on public health statutes
X.P.6	Report an illegal activity in the healthcare setting following proper protocol
X.A.1	Demonstrate sensitivity to patient rights

Explain Ethical Considerations
XI.C.1	Define:
	a.	ethics
	b.	morals
XI.C.2	Differentiate between personal and professional ethics
XI.C.3	Identify the effect of personal morals on professional performance
XI.P.1	Develop a plan for separation of personal and professional ethics
XI.P.2	Demonstrate appropriate response(s) to ethical issues
XI.A.1	Recognize the impact personal ethics and morals have on the delivery of healthcare

Explain Protective Practices
XII.C.1	Identify:
	a.	safety signs
	b.	symbols
	c.	labels
XII.C.3	Discuss fire safety issues in an ambulatory healthcare environment
XII.C.4	Describe fundamental principles for evacuation of a healthcare setting
XII.C.8	Identify critical elements of an emergency plan for response to a natural disaster or other emergency
XII.P.1	Comply with:
	a.	safety signs
	b.	symbols
	c.	labels
XII.P.2	Demonstrate proper use of:
	a.	eyewash equipment
	b.	fire extinguishers
XII.P.4	Participate in a mock exposure event with documentation of specific steps
XII.P.5	Evaluate the work environment to identify unsafe working conditions
XII.A.1	Recognize the physical and emotional effects on persons involved in an emergency situation
XII.A.2	Demonstrate self-awareness in responding to an emergency situation

Taken from the 2015 Standards and Guidelines for the Accreditation of Educational Programs in Medical Assisting