CSTC 173 - Computer Maintenance

4 Credit: (2 lecture, 2 lab, 0 clinical) 4 Contact Hours: [Co-requisite: CSTC 101 ]

This course introduces students to entry-level skills used in computer repair and maintencance. Topics include computer assembly, component specifications, installation and configuration of operating system software, memory optimization, resolution of hardware and software conflicts, and peripheral maintenance, and an introduction to networking are also covered. This course prepares students to take CompTIA A+ certification exams.
Semesters Offered: fall semesters

Course Goals/ Objectives/ Competencies:
Goal 1: Identify fundamental hardware used in personal computers.

Differentiate between motherboard components, their purposes, and properties.
Compare and contrast RAM types and features.

Goal 2: Perform preventative maintenance on personal computers.

Configure and apply BIOS settings.
Configure expansion cards.
Configure storage devices and use appropriate media.
Differentiate among various CPU types and features.
Compare and contrast various connection interfaces.
Configure power supplies.
Arrange a custom configuration based on customer specifications.

Goal 3: Identify fundamental principles of operating systems.

Describe hardware and software management.
Create and maintain file and directory structures.

Goal 4: Identify types of printing and scanning methods.

Configures printers and scanners.
Maintain printers and scanners.

Goal 5: Identify fundamental principles of networks.

Categorize characteristics of connectors and cabling.
Explain properties and characteristics of TCP/IP.
Compare and contrast wireless networking standards and encryption types.
Configure wireless and wired routers.

Goal 6: Identify fundamental principles of security.

Identify various types of networks and their security vulnerabilities.
Define specific security measures based on network topologies.
Apply appropriate safety procedures.

Goal 7: Demonstrate customer relations.

Develop guidelines for responsiveness to customer IT needs.
Demonstrate proper communication and professionalism.